Open-a-Bar.comArticles 15 Important Guest Signals and How to Respond to Them Articles

15 Important Guest Signals - Section Nine:
Giving Proper Service in Bars and Restaurants

Don't let your guests trash the bar! Give good service instead!

9. "The Litterbug"

Maybe put the trash can closer to him? Of course not, but, by all means, save your boss a few bucks and quit giving him items to muddy up the bar with! Things like cocktail napkins, full ashtrays, matchbooks, cocktail straws, and labels from bottles become easy drunken parade nervous-tick twitch confetti to the least bored inebriate. Keep a clean bar and interpret your guest's needs. If he isn't squeezing his lime(s), don't keep pushing them on him. Some guests count and monitor their drinks with straws... SO CAN YOU! IMPORTANT: Always use cocktail napkins! Don't throw or whip bevnaps, PLACE them while welcoming and engaging your guest! They also let other staffers know who has been greeted, plus they help to absorb spills and condensation. No patron likes to have a soggy shirt sleeve and the tips off of a clean, dry bar are much larger than the scraps off of a chest-high kiddie pool.

NEXT: Section 10 - "The Eye-Roller" a.k.a. "Rudey McTwoShoes"

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