Open-a-Bar.comArticles 15 Important Guest Signals and How to Respond to Them Articles

15 Important Guest Signals - Section Twelve:
How to Handle Challenging Customer Situations

Tips on handling challenging customers and situations in a bar setting.

12. "The Joker"

Ding! Ding ! Ding! We have a buzz here! This character means well, but has allowed the alcohol to flow to the part of their once-functioning brain that unlocks the Pandora's box that houses awful, tasteless jokes and loud, slurred speech. What to do? What to do?

Instead of being one more groan in the room, try to remind guests subtly when they may be encroaching on other neighboring parties. Politely chuckling at jokester's may keep them at bay when they're harmless, but don't encourage anything that is going too far. Bars ARE supposed to be fun, but relaxing. Relaxing is relative and has different meanings to different people. For example, not everyone is watching the big playoff game, but for those that are, it's all that matters at the present moment, so use TACT and be careful not to offend anyone. Pick and choose your battles as necessary and shut off the spigot for those who have had enough.

NEXT: Section 13 - "The V.I.P."

PREVIOUS |  1 |  2 |  3 |  4 |  5 |  6 |  7 |  8 |  9 |  10 |  11 |  12 |  13 |  14 |  15 |  LAST

Previous Page      |      Home Page

Bar and Beverage Manager's Handbook Your Pro Bar Business Plan Getting Investors and Financing Restaurant Management Tools Leadership Blueprint Start Your Own Bar

Link to this page!
Copy & Paste to Your Website or Blog:

Get ahead of the curve by joining the
Beverage Elite Email List
TODAY for cutting edge industry info and valuable offers delivered right to your Email, spam free!

contact @

 Harrisburg, Pennsylvania, USA